---
title: "User Interviews"
type: concept
source: https://www.jemoka.com/posts/kbhuser_interviews/
confidence: high
status: active
---

Goal: understand the user.
Find out&hellip;
Motivation Context Deeper need? The goal of user interviews is to understand the user even if they know what they want!
Good User Interviews Make person feel welcome/safe/appreciated
Ask open-ended &ldquo;questions&rdquo;
Describe a time that&hellip; Tell me more about.. Leave space: awkward silences (not too awkward)
Really listen!; repress the urge to think of what you want to say next
Repeat statements back to people
Ask about examples, context, etc.
A roadmap 1: create a comfortable entry point 2: go wide, deep into more personal and complex questions 3: focus on the problem, not the solution 4: focus on feelings&mdash;feelings matter, how nice matters 5: end with conclusions and statements for what you User Story The user story should contain&hellip;.
A main character (your user) Character background (motivation) A plot (context) Climax and Resolution Framework describe the user; who are they; what do they like or not like an iStudio classic need statement finish with a description of the emotional impact of using our software
