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@jemoka / Jemoka Knowledge Base / wiki/concepts/customer_journey_map.md
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--- title: "Customer Journey Map" type: concept source: https://www.jemoka.com/posts/kbhcustomer_journey_map/ confidence: high status: active --- User Stories but harder and more rigerous: https://www.visual-paradigm.com/guide/customer-experience/what-is-customer-journey-mapping/